Returns & Exchanges
At Park Avenue Pianos, we stand behind the quality of our instruments and offer a 30-day satisfaction guarantee to ensure your piano perfectly complements your home. If you are not completely satisfied with your purchase, we provide a streamlined return and exchange process for all our premium inventory.
Initiate Request
Contact our concierge team within 30 days of delivery to request a Return Merchandise Authorization (RMA) and discuss your specific concerns.
Professional Inspection
We will schedule a certified piano technician to visit your home and verify the instrument's condition to ensure it meets our return eligibility standards.
White-Glove Pickup
Our specialized piano movers will coordinate a convenient time to professionally pack and transport the instrument back to our showroom.
Refund Processing
Once the piano is received and inspected at our facility, we will issue a refund to your original payment method, minus applicable moving and restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing